World-leading customer experience & reputation management all in one place.
Get found, get chosen, save time and communicate
World leading all-in-one local marketing & customer experience platform, trusted by thousands of local businesses. Whether you have 1 or 1000 locations we make it easy to generate local leads and reviews, automate repetitive tasks, gain valuable insights, engage with your customers, and manage your entire online footprint from one central place.
12 months rolling contract terms for all packages. Setup fee = 10% of annual price.
Standard
$360
/month (paid yearly)
$4,320/year
Ex GST + Setup cost
Standard
£270
/month (paid yearly)
Ex VAT + Setup cost
Professional
$450
/month (paid yearly)
$5,400/year
Ex GST + Setup cost
Professional
£360
/month (paid yearly)
Ex VAT + Setup cost
Premium
$540
/month (paid yearly)
$6,480/year
Ex GST + Setup cost
Premium
£405
/month (paid yearly)
Ex VAT + Setup cost
Messaging
Unified inbox for 2-way texting
Reply to messages from Google My Business & Facebook
Initiate and archive conversations
Receive emails alerts and push notifications
Address missed calls with Receptionist
Meet customers face-to-face with Video Chat
Collaborate with Teams
Included number of texts
500
1000
1000
Listings
Scan how your business appears online
Update your business listings across 30+ sites
Share videos, photos, business hours on 30+ sites from one dashboard
Review Monitoring
Monitor reviews from 250+ sites from one dashboard
Receive instant or daily review alerts via email or SMS
Set alerts based on review rating, review source, keywords
Review generation
Automatically get new reviews via SMS, MMS, email, website, or app
Get new reviews on third-party review sites or your own
Integration with 1000+ apps, CRMs, PMSs
Direct Google Reviews - private API integration with Google
Create and track reviews goal on individual or all review sites
Review Management
Respond to reviews on third-party sites directly from one dashboard
Review Response Templates
Auto-respond to reviews
Automatically flag reviews with spam or slander
Bulk review management using review tagging and ticketing
Tag employees to reviews to manage performance
Review Marketing
Birdeye profile showcasing business information and reviews.
Birdeye business profile ranks on Google search
Birdeye business profile is included in Google knowledge panel
Display 5-star ratings in Google Ads campaigns
Showcase reviews on your business website via iFrame or API
Auto-share reviews on Facebook and Twitter
Take video reviews on mobile app, easily share on social media
Social Media
Post and Schedule on Google and Facebook
Engage customers by responding to comments
Campaigns
Create campaigns for reviews, surveys, and promotions
Create automated workflows, drip or instant campaigns
End-to-end conversion funnel report
Create custom HTML templates to match your brand and voice
Webchat
Convert website visitors into customers
Customized chat window to match your website
Enable chat for multiple websites and locations
Chat in real-time with customers while they are on your website
Automatically respond to FAQs about your business
Referrals
Get new leads by customer referrals through friends/family
Easily send a request from the Birdeye dashboard or mobile app
Setup automated campaigns to send or schedule requests
Options for referrals via text, email, Facebook & Messenger
Customize the referral texts/emails, images, and landing pages
Track all the requests sent and shared
Get notified when you receive a lead and engage them instantly
Need to message lots of people?
| Texts |
from $200 |
Monthly ex GST $0 Setup |
| Texts |
from £25 |
Monthly ex VAT £0 Setup |
-
Mass Texting
Bulk-send text messages in one click (2000 included)
Personalised text templates for each location
Schedule texts for a set date or over a period of time
-
-
Upload bulk contacts or integrate with your CRM
Get real-time data on all your text messaging
Turn mass messaging into one-to-one chats
Learn from your customers
| Surveys |
from $100 |
Monthly ex GST $0 Setup |
| Texts |
from £25 |
Monthly ex VAT £0 Setup |
-
Surveys
Surveys for customer, employee, & product experience
Mix and match multiple question types
Add advanced logic to increase question relevance
Reply to survey respondent via email
-
-
Distribute surveys via Email, SMS
Net Promoter Score (NPS) survey reporting
Include 3rd party review request within survey
Convert survey responses into service tickets